Frequently Asked Questions:

  • How do I get program updates and are they free? You can download the latest program update from Flight1 (direct link here):  http://files.100megabyte.com/atcpro/ATCproInstallV1.1.20.exe. Yes the update is free of charge with a previous purchase of ATCpro (currently version 1.1.20).
     

  • What geographical areas are available to control in ATCpro? There are 6 facilities available in ATCpro. Albuquerque New Mexico, Atlanta Georgia, Miami Florida, Seattle Washington, Kansas City Missouri and Knoxville Tennessee. Each of these facilities is divided up into multiple sectors that can be controlled separately or together. We currently only have facilties available in the USA.

 

  • Can I move popup windows or the main radar scope to second (or multiple) monitors to customize the screen and have more viewable space on the scope? Yes, any window or popup panel can be moved around and located on a different monitor. This is true of the main radar scope (TCW) too. If you click on the "fullscreen" icon in the upper right corner of the radar scope to take the window out of "fullscreen" into "windowed" mode then it can be moved. For any window, click and drag the top edge of the window to relocate it. To resize, hover your mouse at the outside edges of the window until arrows appear, click and drag to the new dimensions. This configuration will be automatically saved for your next session.

 

  • When I install the program the progress bar never gets to the end unless I cancel. If I run the install again the progress completes and the program may run but there are errors. You need to temporarily disable your antivirus and security software while installing or uninstalling ATCpro. If the program installs to completion then you will know the security software has been properly disabled. You can enable your security software again to run the game any time. Common security programs that need to be disabled are Norton Internet Security, Windows Defender, McAffee, etc. Check with the documentation of the security program on how to effectively disable it.

 

  • Can I run ATCpro on a Mac computer? We dont currently support a version that runs directly on a Mac or a virtual machine. However users have reported having success running ATCpro on a Mac using Boot Camp https://www.apple.com/support/bootcamp/  

 

  • Can I get a refund if I am not satisfied with ATCpro? Yes you can get a full refund if you are not completely satisfied. Contact Flight1 to receive the refund. We want to do everything to make your experience with ATCpro as enjoyable as possible so please let us know what we can do to make it better.

FAQ
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